Connect-i Infrastructure and Sub-Processors

Revision: February 2024

Scope

This documentation describes the infrastructure environment, sub-processors and certain other entities material to the services and managed packages listed in the Infrastructure and Sub-processors Table below (collectively, for the purposes of this document only, the “Covered Services”). Capitalized terms used in this documentation are defined in Connect-i’s MSA and/or Data Processing Addendum.

Some Covered Services are hosted on Connect-i’s own first-party infrastructure. Many of the Covered Services are fully or partly hosted on third- party infrastructures (e.g. Opigno cloud), which operate as Connect-i’s sub-processors.

If a Covered Service includes features which run across multiple infrastructures using different sub-processors or hosted in different locations, the Infrastructure and Sub-processors Table will list each infrastructure involved in running the Service as a separate “purpose of processing” row detailing how, and for what features, each infrastructure is used.

Sub-processor Notifications

Connect-i Customers may subscribe to notifications of new sub-processors for those Covered Services for which Customer has a then-current active subscription upon request to Connect-i.

Sub-processors Storing Customer Data

Many Services offer multiple alternative locations to process and/or store Customer Data. Except as set forth in the “Additional Details” column in the Infrastructure and Sub-processors Table, each cell listing countries in the table below represents an available “region” in which Connect-i processes and/or stores data for a given purpose.

When a Service offers alternative locations to process/and or store data, the Customer may be able to choose their region during the setup process or by working with an Account Executive. You may also request to have your Customer Data for a Covered Service or feature hosted in a different region, which may be accommodated, subject to availability. If you have any questions about where your data is stored that this Documentation does not answer, please contact us.

In addition to the locations identified in the below Infrastructure and Sub-processors tables, Connect-i may store across its processing locations identifying information about Customers’ instance(s) and identifying information about Users for the purpose of operating the Services, such as facilitating the login process and the provision of customer support.

Content Delivery Networks (“CDNs”)

CDNs are utilized to optimize content delivery for certain Covered Services as listed in the Infrastructure and Sub-processors Table. CDNs are commonly used systems of distributed services that expedite the transmission of content. Note that if a CDN is described as “Global” in the Table, it may process data in any country, regardless of the Customer’s location, to better support end-users of the applicable Covered Services.

Opigno Cloud Service

Purpose of Processing

 

Sub-processors

 

Regions

 

Additional Details

 

Headquarters location

 

Hosting Provider for all functionality. Customer Data is hosted in one of the following regions.

Infomaniak Network SA

 

Switzerland

 

 

Switzerland

Hosting Provider for all functionality. Customer Data is hosted in one of the following regions.

Exoscale

Switzerland, Germany, Bulgaria, Austria

 

Switzerland

Hosting Provider for all functionality. Customer Data is hosted in one of the following regions.

Amazon Web Services, Inc.

Global

 

United States

Hosting Provider for all functionality. Customer Data is hosted in one of the following regions.

DigitalOcean, LLC

United States, Netherlands, Singapore, United Kindom, Germany, Canada, India, Australia

 

United States

CDN for Digital

Cloudflare

Global

Cloudflare’s services are used for purposes that include a content distribution network, a domain name system network, web content optimization, web application firewall, internet protocol reputation filtering, and distributed denial of service attack prevention.

United States

WAF (Web Application Firewall)

Cloudflare

Global

WAF helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet.

United States

CDN for Digital

CloudFront
(Amazon Web
Services, Inc.)

Global

CloudFront services are used to store and deliver images, CSS, media files, JavaScript, etc, and optimize loading time for pages.

United States

Service provider providing application, database, and machine monitoring for all functionality.

New Relic, Inc.

United States

 

United States

Service provider providing application, database, and machine monitoring for all functionality.

Nagios

Self-hosted

 

 

Email service provider for all functionality.

Infomaniak Network SA

Switzerland

 

Switzerland

Email service provider for all functionality.

WorkMail, SES

(Amazon Web
Services, Inc.)

US East (N. Virginia), US West (Oregon), Europe (Ireland)

 

United States