Connect-i Infrastructure and Sub-Processors

Revision: October 2024

Scope

This documentation describes the infrastructure environment, sub-processors and certain other entities material to the services and managed packages listed in the Infrastructure and Sub-processors Table below (collectively, for the purposes of this document only, the “Covered Services”). Capitalized terms used in this documentation are defined in Connect-i’s MSA and/or Data Processing Addendum.

Some Covered Services are hosted on Connect-i’s own first-party infrastructure. Many of the Covered Services are fully or partly hosted on third- party infrastructures (e.g. Opigno cloud), which operate as Connect-i’s sub-processors.

If a Covered Service includes features which run across multiple infrastructures using different sub-processors or hosted in different locations, the Infrastructure and Sub-processors Table will list each infrastructure involved in running the Service as a separate “purpose of processing” row detailing how, and for what features, each infrastructure is used.

Sub-processor Notifications

Connect-i Customers may subscribe to notifications of new sub-processors for those Covered Services for which Customer has a then-current active subscription upon request to Connect-i.

Sub-processors Storing Customer Data

Many Services offer multiple alternative locations to process and/or store Customer Data. Except as set forth in the “Additional Details” column in the Infrastructure and Sub-processors Table, each cell listing countries in the table below represents an available “region” in which Connect-i processes and/or stores data for a given purpose.

When a Service offers alternative locations to process/and or store data, the Customer may be able to choose their region during the setup process or by working with an Account Executive. You may also request to have your Customer Data for a Covered Service or feature hosted in a different region, which may be accommodated, subject to availability. If you have any questions about where your data is stored that this Documentation does not answer, please contact us.

In addition to the locations identified in the below Infrastructure and Sub-processors tables, Connect-i may store across its processing locations identifying information about Customers’ instance(s) and identifying information about Users for the purpose of operating the Services, such as facilitating the login process and the provision of customer support.

Content Delivery Networks (“CDNs”)

CDNs are utilized to optimize content delivery for certain Covered Services as listed in the Infrastructure and Sub-processors Table. CDNs are commonly used systems of distributed services that expedite the transmission of content. Note that if a CDN is described as “Global” in the Table, it may process data in any country, regardless of the Customer’s location, to better support end-users of the applicable Covered Services.

Opigno Cloud Service